Will my order be shipped discreetly?

We pack each order in neutral packaging that does not reveal the contents of the package. You can be sure that both the courier and your roommates will have no idea what the package has just delivered to your door. It will stay between us 🙂

What are the delivery costs?

W zależności od wyboru sposobu dostawy cena wynosi: Inpost paczkomaty: 15 zł, Kurier DPD: 15 zł – niezależnie od wielkości zamówienia.

What are the available payment methods?

Akceptowane w sklepie formy płatności to:  płatność kartą, płatności elektroniczne (Przelewy24) i przelew tradycyjny po kontakcie mailowym ze sprzedawcą.  Jeśli z jakiś przyczyn wolisz zapłacić w inny sposób napisz do nas maila, postaramy się znaleźć rozwiązanie 🙂 Każdego traktujemy indywidualnie.

Are there any additional handling and packaging costs?

Of course, there are no additional costs, you only pay for the personalized product plus shipping.

How long do I have to wait for the order to be processed?

The time that will elapse from the moment of placing the order to the moment when the package reaches your hands depends on many factors, i.e. the number of orders in a given period, the size of the order, details of your personalization. Production takes from 1 business day to 20 business days (i.e. a maximum of 4 weeks). After this time, we send the package and depending on the chosen delivery method, it may take from 1 to 2 days. Also, in summary, you will wait for your Willie from 2 days to 22 working days 🙂

Can I order a package to a parcel locker?

Yes, of course! Remember to provide the address of the selected parcel locker in the appropriate field when ordering.

Complaints and returns

How can I return a defective product?

If the order contains a defective product, please contact us by e-mail or call the contact number. We will solve each case individually. Our products are made specifically for your order and each of them is carefully checked before shipment, so this type of situation does not happen. Nevertheless, don't be afraid to write and report any kind of situation that raises your doubts.

Attention: The use of oils, creams (i.e. body lotions, sunscreen lotions, sunscreen creams, lip care products, essential oils, coconut oil and any type of edible oil) is prohibited in contact with Where is Willy silicone products. They can cause irreparable damage to silicone products. Mechanical damage or damage caused by non-compliance with the manufacturer's instructions and recommendations are not subject to complaint.

What can I do if I don't like the product? Can I return it?

According to the law, the Consumer may withdraw from the Sales Agreement within 14 days without giving any reason. Remember, however, that each product from the Where is Willy (WiW) store is custom made according to your guidelines. Also, please remeber that these are products that have a direct contact with your intimate areas. Returns of products that are not subject to complaint are not accepted in the Where is Willy (WiW) store pursuant to Art. 38 item 3 of the consumer law. So please, think carefully before every purchase. 🙂

How long is the warranty on Where is Willy products?

The warranty lasts for 24 months, i.e. 2 years, and is valid from the moment of purchase upon presentation of the purchase confirmation in the form of an invoice or a receipt.


Can I exchange my voucher for money?

Osoba kupująca może zwrócić voucher w terminie 14 dni od zakupu jeśli zmieni zdanie. Jednak voucher sam w sobie nie podlega wymianie na gotówkę. Osoba obdarowana może wykorzystać go w sklepie.

When does my voucher expire?

Voucher jest aktywny przez 6 miesięcy od momentu zakupu.

How do I use it?

Przy składaniu zamówienia, wpisz swój indywidualny kod, a ostateczna cena zostanie obniżona o wartość vouchera.

What will my voucher look like?

Voucher otrzymujesz w formie kodu rabatowego wysłanego na Twoją skrzynkę mailową bezpośrednio po złożeniu zamówienia. Jeśli zaznaczysz opcję z wysyłką to otrzymasz pięknie zapakowaną, dedykowaną kartkę prezentową zaprojektowaną specjalnie na tę okazję.


What are silicone products made of?

Each Willy silicone is made of a certified silicone that meets the requirements for biocompatibility and a declaration of conformity. This means that it can be safely used in contact with the skin, for penetration and can be used, among others, for the production of prostheses and orthoses. If, however, you are allergic to various types of silicones and you have concerns about whether our silicone will be suitable for you, write an e-mail and we will send you samples 🙂

Should I use condoms?

Of course, the silicone from which our Willy4Fun is made is suitable for direct penetration, but the use of condoms is highly recommended. Remember that condoms aren't just a contraceptive. They make it easier for you to maintain hygiene, but most of all, they reduce the risk of contracting sexually transmitted diseases.

Can I use the products in the bath, shower and in general in contact with water?

It is okay, there are no contraindications.

Can I take the packer to the swimming pool?

You can just make sure you attach it properly. Packers in water have this characteristic that they like to run away from their swimming trunks. For this activity, we recommend choosing swimming trunks that are closer to the body 🙂

Can I machine wash my Hold On Willy harness?

Hold On Willy should be washed regularly to ensure proper hygiene - ideally after every use. Before each cycle it is best to remove the buckle so it doesn't make a noise! Hold On Willy harness should be washed in cold water to maintain longevity of the velcro straps.

How to clean silicone products?

It is best to wash packers with warm water and a mild gray soap. Chemicals that can irritate the skin and private parts should not be used. Also, do not use products containing silicones for cleaning, as they may irreversibly damage or deform silicone products Where is Willy.

How often should I clean silicone products?

Hygienic considerations are very important because the products come into contact with our private parts. So it's best to wash them as often as possible, at least twice a day, before and after each use.

Should you use lubricant when you have sex with Willy 4 Fun? Which one to choose?

It is recommended to use lubricant for intercourse for the comfort of you and your partner. Intercourse without lubricant can be painful and cause chafing and wounds in private parts.

Attention: Remember to use a water-based lubricant designed for sex toys. A silicone-based lubricant can permanently damage or distort your Willie.

Is Willy 4 Fun suitable for anal sex?

Yes, only if it is attached to the penetrating person with a correctly selected harness. The point is that the packer should not "get stuck" in the anus of the penetrated person. So it must have a blockade against entry in its entirety. Calmly, such a blockade in the case of Willy 4 Fun are both silicone testicles and the harness. For anal intercourse, it is recommended to choose the harder version of the packer: Semi Hard or Hard


How can I delete my account?

If you want to delete your account along with all your personal data, write us an e-mail with such a request and we will immediately delete your account and data from our database.

Is my personal data safe?

Your personal information is safe. We only use them for the order fulfillment and shipping process. Creating an account in our store is mandatory to place an order for security reasons. LGBT + people in Poland meet with hostility all the time, so we want to be able to reach everyone who placed an order in our store if the products went to the wrong place. We want WiW to be a safe space for everyone in the rainbow community 🙂